Financial policies

Refund & Cancellation Policy

Last updated: October 2026 | This policy is subject to the E-Commerce Law of the Kingdom of Saudi Arabia and its implementing regulations, and applies to everything bought from our platforms, apps and services.

This English version is provided for convenience. If it differs from the Arabic version, the Arabic version prevails.

1. Nature of the products and delivery

All our products are digital and delivered electronically, with nothing shipped:

Type	Examples	When it counts as delivered
Platform subscriptions	Temba, Quizenta	When the subscription is activated on the customer's account, automatically once payment succeeds.
App licenses	Okey Score	When the license is activated on the device, automatically once payment succeeds.
Custom software services	Building a platform or an app	According to the delivery milestones agreed in the quote.

A free trial instead of a refund: our platforms and apps offer a free trial so customers can evaluate the service before paying. In apps all features are unlocked; on platforms the basic plan's features are available. Because a digital service is activated as soon as you pay and cannot be returned like a physical product, payments are not refunded after purchase simply because the customer changed their mind or no longer wants the service.

2. Cases eligible for a refund

Duplicate charge: if the same transaction was charged more than once because of a technical error, we refund the extra amount in full after verification.
Price error: if an amount different from the advertised price was paid because of our mistake, we refund the difference or the full amount, as the customer prefers.
Activation failure: if we cannot activate the subscription or license and cannot fix the problem within 48 hours of being told, we refund the full amount.
Custom services: payments for milestones on which work has not yet started are refunded.

3. Cases not eligible for a refund

Changing your mind or no longer wanting the service after purchase, because the subscription or license is activated and counts as delivered as soon as you pay, and the free trial was available to evaluate it beforehand.
The remaining period of a subscription already in use; no part of the subscription is refunded if you stop before it ends.
Milestones of custom projects that have started or been delivered at the customer's request.
Incorrect details entered by the customer at purchase, such as a wrong device number. The license can be moved to the correct number by contacting us.

4. How to request a refund

Contact us through one of the channels below with your name, the payment date, the amount, the transaction or receipt number, and the reason for the request.

Refund requests must be made within 14 days of the payment date. We reply within 24 hours and tell you our decision within 3 business days at most.

5. How and when the money is returned

Once approved, the amount is returned to the original payment method through the payment gateway; it is not refunded in cash or to another account. The subscription or license linked to a fully refunded amount is cancelled. How long it takes to appear in your account depends on your bank:

mada cards: usually 1 to 3 business days.
Credit cards (Visa and Mastercard): usually 7 to 14 business days.

6. Subscriptions and renewal

Subscriptions do not renew automatically and nothing is charged without the customer's request. A subscription ends when its paid period ends; you renew with a new payment whenever you choose, and your account and data are kept.